Return items yourself

You can now easily return your items yourself - faster than ever before:

1. Log in to your ESN customer account
2. Select the order from which you want to return items
3. Click on "Return items
4. Now select the respective items and a reason for return
5. Confirm your entries
6. Now you can retrieve your return label. We will also send it to you again by e-mail
7. Pack the items well and send them back to us

Returning items with the help of customer service

If you would like to return your order, please get in touch with our customer service.

Please note that opened products are excluded from return. If your product has a quality defect, please contact our customer service, indicating your order number and the affected products to our customer service.